Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related Why is my file count shown to be less than the file count on the Apple device after I backed up files? Why do I receive the message, “File format not supported!”, after formatting my JetDrive Go once I open the JetDrive Go App? My iPhone did ask me to install the JetDrive Go App when I inserted the JetDrive GO for the first time, but I clicked ignore. How can I download the app again? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started