What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related What factors could affect the transfer speeds of my StoreJet Cloud? Why is my StoreJet Cloud not completely shut down after I turn it off? How do I ensure privacy when the StoreJet Cloud is shared with multiple users? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started